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F8-04·F8 — Digital Marketing: Contextualised

Social Media — Reach, Attention, and the Engagement Myth

The productive tension

Social as a reach channelandas a content channel

brands that chase engagement instead of reach misunderstand both

The synthesis

Social media can function as a reach channel, delivering brand messages to large audiences through paid distribution, or as a content channel, delivering creative that rewards attention and produces memory structures. Both uses are legitimate. What is not legitimate is the intermediate category that most brands have drifted into: "engagement", the pursuit of likes, shares, comments, followers, and interaction rates as ends in themselves. Engagement is neither reach nor attention. It is a vanity metric that diverts investment from the things that actually grow brands. The Synthesis: use social for paid reach at scale, invest in attention-rewarding creative, and ignore the engagement dashboard.

Learning objectives

  • Critique engagement as a marketing metric using Romaniuk's and Sharp's evidence
  • Explain the collapse of organic social reach and its implications for strategy
  • Apply Nelson-Field's attention-measurement research to social media formats
  • Evaluate each major platform (Meta, TikTok, LinkedIn, YouTube, X) on reach and attention dimensions
  • Distinguish creator-driven brand media from follower-driven vanity strategies

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